Terms and Conditions
Serious Lip Balm (SLB) accepts no responsibility for the misuse of any of our products. By placing an order through our website, you agree that we are not liable for problems that arise from your storage and/or use of any products.
While we do our very best to offer you only the highest quality products made from the highest quality materials available by purchasing from the finest wholesalers in the industry, this does not guarantee that any product will be consistent from one batch to another as they may be within a manufacturers tolerance for a particular product. We personally and extensively attempt to ensure our products meet our high standards for quality and stability. By purchasing products sold by SLB, you agree that you are knowledgeable in the safe and proper use of these ingredients and products.
Product prices and specifications are based on information available at the time of posting and are subject to change without notice. All dimensions, weight and carton counts are subject to standard deviations. Please be aware that products may have a slight variation in color from item to item or batch to batch. However, the excellent quality of our products will always reflect our high standards.
We ship via USPS, UPS or FedEx.
Our order processing time varies based on work load. Orders during holiday seasons may require a longer processing time. If a customer requests immediate processing in the form of “Next Day” or “2nd Day Air” shipping, a service charge of US$20.00 will be added due to the extra time and paperwork involved. The Postal Service has implemented a 2 Day and 3 Day printed shipping box. They do not guarantee that your package will arrive in that time period and we do not as well since after it leaves our warehouse, we have no control over the time, inclement weather or other conditions that may arise.
SLB is proud to accept Paypal and Checks. All payment are in U.S. funds. If paying by check, the first order by a new customer will be shipped as soon as the first payment is received. Additional orders from that point will be NET30. COD is accepted on an individually reviewed basis dependent upon proximity. Orders will not be filled if payment is not received. Pending orders are held for 14 days and then cancelled if we do not receive any contact. We ship to the address you provide. If it is returned undeliverable to us due to an incorrect address, you are responsible for the cost of re-shipping the order to you. We do not accept payments made by Paypal with an unverified address, no exceptions, please do not ask. Contact Paypal to become verified through their easy methods. Special orders must be paid in full in advance of placing the order.
Checks returned for non-sufficient funds will incur a $36 processing fee. Since this fee is charged by the bank when the check is returned the first time, the customer is still responsible for this charge, even if the check clears the second time.
Orders placed through our website may be cancelled until the order has been assigned a shipping number or delivered to the shipping carrier or USPS. Custom work, once ordered, may not be cancelled.
We do not ship to ANY UNVERIFIED PayPal address. Unfortunately, we have had to do this due to problems in the past. NO EXCEPTIONS. Thank you for understanding.
The contents of your package are always carefully packed to help insure safe delivery of your order. We have no control over the handling of a package once it leaves our facility and each order leaves our shop insured, no exception. If an order is turned over to a freight forwarder, our responsibility for damage ends at that point, we have no control over how the Freight Forwarder will care for it from that point and we have no recourse in the case of damage.
Shipping and Returns:
Read about our Shipping and Return Policy.
We reserve the right to refuse service to anyone.